Policies

Return Policy

At THNKTHPHNCNS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind.

 1. Eligibility:

•   Items must be returned within 45 days of purchase.
•    To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
•  Customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival.

 2. Returns Process:

•    To initiate a return, please contact our customer service team at thnkthphncns@gmail.com or through our site's contact page within the specified return period.
•   Provide your order number and reason for return.
•   We'll go through the return process and provide you with a return shipping label if applicable.

 3. Refunds:

•   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
•   Once the return is approved, a refund will be processed to the original method of payment within 3-5 business days.

 4. Exchanges:

•   If you would like to exchange an item, please follow the returns process outlined above and indicate your preference for an exchange.
•  Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or provide store credit.

 5. Return Shipping:

•  Return shipping costs are the responsibility of the customer unless the return is due to our error or the item is defective.
•  We recommend using a trackable shipping service and purchasing shipping insurance for your returned items.

 6. Damaged or Defective Items:

•   If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging.
•  We will work with you to resolve the issue and provide a replacement or refund as necessary.

 By making a purchase from THNKTHPHNCNS, you agree to comply with our return policy. If you have any questions or need further assistance, please don't hesitate to contact us. Your satisfaction is our priority.

Privacy Policy
This Privacy Policy outlines how THNKTHPHNCNS collects, uses, and protects the personal information you provide when using our website. We are committed to ensuring that your privacy is protected.

1. Information we collect:

• We collect personal information such as name, email address, postal address, and payment details when you make a purchase or sign up for our newsletter.
• We also may gather non-personal information such as browser type, operating system, and pages visited to improve our website's functionality and user experience.

2. How we use your information:

• Personal information is used to process orders, communicate with you, and provide customer support.
• Non-personal information helps us understand user preferences, analyze trends, and enhance our services.

3. Security:

• We are committed to ensuring that your information is secure. We use industry-standard security measures to protect against unauthorized access, disclosure, or alteration of your personal information.

4. Sharing your information:

• We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and fulfilling orders.

5. Cookies:

• Our website uses cookies to personalize content, analyze site traffic, and improve user experience. You can choose to accept or decline cookies through your browser settings.

6. Third-party links:

• Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

7. Changes to this policy:

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

By using our website, you consent to the terms outlined in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at thnkthphncns@gmail.com or through our Contact page on our site!